This course focuses on helping telecommunicators develop the skills & knowledge needed to ensure they accurately use all resources available to assist in locating a missing person. This course will provide information on initial call taking, state and federal policies, various resources available through CJIS, and resources such as NamUS and the National Center for Missing and Exploited Children. Students will learn how to use these policies and resources to assist law enforcement in locating or identifying a missing person.

The instructor: Miranda Luttrell is the Manager of the Post 15 Columbia radio room and is also an Adjunct Instructor for the Kentucky State Police Academy. She has been dispatching since 1999 and teaches several classes in the academy including CJIS/NCIC.

KLEC Course #: 2493-22K

This 3-day course is specifically designed for experienced LINK operators who want to learn advanced techniques related to all CJIS files. It also covers the basic duties and responsibilities of the Terminal Agency Coordinator (TAC). This course is open only to certified CJIS operators and is highly recommended for the TAC, Assistant TAC, and any operator who may be assigned TAC duties in the future.

The instructor: Miranda Luttrell is the Manager of the Post 15 Columbia radio room and is also an Adjunct Instructor for the Kentucky State Police Academy. She has been dispatching since 1999 and teaches several classes in the academy including CJIS/NCIC. 

KLEC Course #236T-21K

This course is designed to help 911 professionals explore ways in which personal issues can affect work performance; boost personal acceptance of these challenges when present; and apply class insights, skills, and solutions including the pursuit of EAP counseling and outside therapy. Accordingly, participants will be permitted to invite their partners/spouses to participate (at no extra charge) to foster this process. In addition to training in basic 911 subject matter, 911Pros must also be trained to become aware of and equipped with the knowledge and information needed to take responsibility for the management of their personal life issues—personal mental health, addictions, partnership, and parenting issues. A key factor determining how successful 911 telecommunicators will be at work is how they manage their personal lives because unmanaged personal distress has been shown to strongly affect work performance. So, if PSAP leaders and the 911 curriculum fail to recognize and address the interdependence between personal and professional success we are forfeiting an opportunity to secure the optimal performance of (and our financial investment in) our PSAP personnel.

https://www.911training.net/class-registration 

Approved KLEC course # 265T-23A

The move from frontline to supervisor can be filled with challenges and it’s not about the title, but about one’s ability to handle the new responsibilities that come along with the role. The goal of this online course is to prepare supervisors with the knowledge and skills needed to support and maintain good staff performance, maintain and increase agency efficiency, and improve communication skills. It will also provide knowledge regarding the supervisor’s role in discipline and liability.

To register: https://learning.deniseamberlee.org/index 

Approved KLEC course # 246T-22K

Telecommunicators need the skills to achieve peak performance in suicide intervention. The ability to successfully connect, assess, and intervene are critical. 911 LifeBridges assures that telecommunicators are able to experience a clinically sound training that will equip them with these three Peak Performance Suicide Intervention Skills. In addition, this course goes further than basic suicide intervention classes by applying extensive clinical knowledge designed to equip telecommunicators to lessen the personal impact of this work on their own mental health and personal life.

This course will help with better management of secondary traumatization, resulting in better protection against depression, anxiety, increased addictions, and loss of ability to function at work and enjoy life.

https://www.911training.net/class-registration 

KLEC approved course # 

Communication Training Officers are integral to helping PSAPs train new teammates. They work closely with both new employees and the leadership team to help their center move forward. During this course, participants will learn the tools they’ll need to be effective and successful CTOs. Topics will include adult learning, the importance of standardized training, the how-to of documentation, and much more. This online course is for any Telecommunicator who wants to become a communications training officer and has not gone through any other formal CTO course. This course will be a hybrid class.

Registration: https://learning.deniseamberlee.org/index

KLEC approved course # 245T-22K

Through this training, dispatchers will become equipped to de-escalate and produce an optimal alliance with the Seriously Mentally Ill/Suicidal caller; gather high value (science- based) data about the caller’s mental status and suicide/homicide risk factors utilizing the LifeBridges Guiding FlexProtocol™; and transmit this assessment data to field responders for improved scene safety management.

This 3-day training meets an increasing demand by 911 leaders given a corresponding increase in violent confrontations between police and those with mental illness, including “suicide-by-cop”.

https://www.911training.net/class-registration

KLEC Course approval # 268T-23A

Throughout the U.S., our 9-1-1 Professionals and field responders are under enormous scrutiny in their management of calls involving folks with mental illness. Our highly acclaimed Emergency Mental Health Dispatching (EMHD) model – which is specific to 9- 1-1 - is the only one in the nation custom-designed from the ground up by a mental health professional exclusively to empower 9-1-1 professionals for optimal management of these crisis calls.

The Foundations of EMHD course will equip 9-1-1 Pros with the core EMHD knowledge they need to immediately boost their confidence and performance with at-risk callers and incorporate resilience training to optimize the 9-1-1Pro’s real-time response during high-stress calls.

https://www.911training.net/class-registration 

Approved KLEC course # 269T-23A