This course focuses on helping telecommunicators develop the skills & knowledge needed to ensure they accurately use all resources available to assist in locating a missing person. This course will provide information on initial call taking, state and federal policies, various resources available through CJIS, and resources such as NamUS and the National Center for Missing and Exploited Children. Students will learn how to use these policies and resources to assist law enforcement in locating or identifying a missing person.

The instructor: Miranda Luttrell is the Manager of the Post 15 Columbia radio room and is also an Adjunct Instructor for the Kentucky State Police Academy. She has been dispatching since 1999 and teaches several classes in the academy including CJIS/NCIC.

KLEC Course #: 2493-22K

In 2019 we polled 9-1-1 professionals who have left or are considering leaving their 9-1-1 Center. Approximately four hundred 9-1-1 professionals returned a response, and 53% cited poor leadership as to why they left or want to leave the 9-1-1 Center. This service aims to identify what is going well and what is not with your agency as a whole leadership team. In addition, each agency employee will receive a DISC assessment and training, allowing the staff to understand themselves and each other better, allowing for better communication and the ability to set reasonable expectations to prevent disappointment. The foundation of this series is the “DISC Model of Human Behavior.” DISC is a personal assessment tool to improve teamwork, communication, and workplace productivity. This widely used tool provides a common language to understand better themselves and those they interact with. Doing so reduces conflict and improves working relationships. We are certified and equipped to deliver a 24-question assessment to your team members.

The Instructor: Tracy Eldridge with On Scene First LLC

KLEC approved course # 273T-23K

In 2019 we polled 9-1-1 professionals who have left or are considering leaving their 9-1-1 Center. Approximately four hundred 9-1-1 professionals returned a response, and 53% cited poor leadership as to why they left or want to leave the 9-1-1 Center. This service aims to identify what is going well and what is not with your agency as a whole leadership team. In addition, each agency employee will receive a DISC assessment and training, allowing the staff to understand themselves and each other better, allowing for better communication and the ability to set reasonable expectations to prevent disappointment. The foundation of this series is the “DISC Model of Human Behavior.” DISC is a personal assessment tool to improve teamwork, communication, and workplace productivity. This widely used tool provides a common language to understand better themselves and those they interact with. Doing so reduces conflict and improves working relationships. We are certified and equipped to deliver a 24-question assessment to your team members.

The Instructor: Tracy Eldridge with On Scene First LLC

KLEC approved course # 273T-23K

This course is designed to help those who are in charge of recruiting, hiring, and/or schedule-making for their agency. We will discuss ways to recruit employees as well as how to better retain good employees. We will discuss how to hire new employees based on national standards and best practices. We will discuss the different types of shift work to cover a 24-hour schedule and the hurdles associated with that. In addition to that, we will discuss the mental and physical aspects of working shifts. This will help with the retention of employees when we are better able to recognize health concerns from those working shifts and also help them recognize this within themselves. At the end of this course for the last block of instruction, we will discuss how to make a schedule and provide adequate 24-hour coverage while also considering the health aspects of the employees.

**Requirements: Please bring the last couple of schedules from your agency. Also, bring a schedule you have made for your agency. If you have never made one, attempt to make one and bring it to class** 

The instructor: Jason Long is a Law Enforcement Instructor III at the Kentucky State Police Academy and has been there since 2014. Before that, he was the Shift Supervisor for Post 5 in Campbellsburg and has been dispatching since 1998. Jason is a nationally known Instructor who travels all over the country teaching his courses with his training business. He is also the Chief of Milton Fire & Rescue in Milton Kentucky where he has been since 1997. He is also a former United States Marine Infantry Rifleman. 

KLEC Course # 2505-23K

This 3-day course is designed to provide the experienced LINK operator with advanced techniques related to all CJIS files, as well as a basic understanding of the duties and responsibilities of the Terminal Agency Coordinator (TAC). Enrollment is restricted to certified CJIS operators and is recommended for the TAC, Assistant TAC, and those operators who may be assigned TAC duties in the future.  

The instructor: Miranda Luttrell is the Manager of the Post 15 Columbia radio room and is also an Adjunct Instructor for the Kentucky State Police Academy. She has been dispatching since 1999 and teaches several classes in the academy including CJIS/NCIC. 

KLEC Course #236T-21K

This 3-day course is designed to provide the experienced LINK operator with advanced techniques related to all CJIS files, as well as a basic understanding of the duties and responsibilities of the Terminal Agency Coordinator (TAC). Enrollment is restricted to certified CJIS operators and is recommended for the TAC, Assistant TAC, and those operators who may be assigned TAC duties in the future.  

The instructor: Miranda Luttrell is the Manager of the Post 15 Columbia radio room and is also an Adjunct Instructor for the Kentucky State Police Academy. She has been dispatching since 1999 and teaches several classes in the academy including CJIS/NCIC. 

KLEC Course #236T-21K

This course is designed to instruct the Telecommunicator on how Commercial Vehicle Enforcement units can be used and what they are trained to do. CVE units can handle a multitude of situations that most Telecommunicators are not aware of. The first part of the day will be classroom-based training and then in the afternoon students will be taken to the Scott County weight station to learn about and witness an actual truck inspection as well as tour the weight station facility. 

**We will meet at the Scott County Scales on I-75 North at 0900 for this class**

KLEC Course # 241T-22K

This course is designed for Telecommunicators. This course will provide the Telecommunicators on the duties and responsibilities of handling human trafficking calls and how to document those call types. Students will also be given instruction on the different types of human trafficking and how to recognize the signs during a caller interview over the phone. The students will also be able to better understand and identify human trafficking cases and who to contact. This location will be in Frankfort.

The Instructor: Ricky Lynn is a Detective with the Frankfort Police Department's SVU section. Detective Lynn was previously a Detective with the Lexington Metro Police Department for many years. He is currently the lead investigator on many human trafficking cases. 

KLEC Course # 2207-18K