This is a 3 day course where the LINK operator will be provided with advanced techniques of CJIS and a basic understanding of duties and responsibilities of the TAC. 

Spots are limited to CJIS certified operators.

The Communications Training Officer (CTO) In-service class is designed for current agency CTOs and will provide a review on the proper completion of program evaluation forms and training methods.  Agency CTOs will be provided with information on recent updates and revisions to program forms and will then participate in practical exercises designed to give them practice with proper form completion.  Additionally, the CTOs will be provided with information on methods and techinques for training a multigenerational workforce.

This 8-hour in-service will be a refresher course of call handling for 911 Operators through a combination of classroom instruction, discussion and interactive scenario-based exercises.  Students will review call-handling skills, including active listening, caller control, tone control, emotional intelligence, barriers to effective communication and the importance of accurate documentation.  Dispatchers will handle call scenarios dealing with Medical Emergencies, Domestic violence and Emotional callers, Child and Special Needs callers, Swatting, High Risk and Officer Safety as well as Multiple Callers/Chaotic calls.   

This is a 3 day course where the LINK operator will be provided with advanced techniques of CJIS and a basic understanding of duties and responsibilities of the TAC. 

Spots are limited to CJIS certified operators.

Academy dates are split btween two 2 week periods.  The first 2 weeks will be December 7th to the 18th and the last 2 weeks will be January 4th to the 15th.