Kentucky State Police Academy

This course is designed to help 911 professionals explore ways in which personal issues can affect work performance; boost personal acceptance of these challenges when present; and apply class insights, skills, and solutions including the pursuit of EAP counseling and outside therapy. Accordingly, participants will be permitted to invite their partners/spouses to participate (at no extra charge) to foster this process. In addition to training in basic 911 subject matter, 911Pros must also be trained to become aware of and equipped with the knowledge and information needed to take responsibility for the management of their personal life issues—personal mental health, addictions, partnership, and parenting issues. A key factor determining how successful 911 telecommunicators will be at work is how they manage their personal lives because unmanaged personal distress has been shown to strongly affect work performance. So, if PSAP leaders and the 911 curriculum fail to recognize and address the interdependence between personal and professional success we are forfeiting an opportunity to secure the optimal performance of (and our financial investment in) our PSAP personnel.

https://www.911training.net/class-registration 

Approved KLEC course # 265T-23A