Kentucky State Police Academy

Teaching basic stress management, while crucial for dispatchers, is inadequate preparation psychologically to manage the unique and very significant vicarious traumatization that dispatchers experience. They need special and more extensive knowledge of the nature and effects of trauma, thought and emotion management skills, and awareness of decision-making in facing or avoiding feelings of distress.

This course equips 9-1-1 telecommunicators with knowledge, insights, and skills to manage the personal distress produced by the secondary trauma they experience in handling crisis calls and also to more effectively relate to their coworkers and protect their mental health. Emphasis is placed on effective conflict management and communication. This course is also for supervisors and managers who, in gaining this knowledge, can be more attuned to the needs of their employees and communicate more effectively with them.

https://www.911training.net/class-registration 

Approved KLEC course # 272T-23A