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Communications Training Officer (CTO) DALF Course
available
with Denise Amber Lee Foundation
Communication Training Officers are integral to helping PSAPs train new teammates. They work closely with both new employees and the leadership team to help their center move forward. During this course, participants will learn the tools they’ll need to be effective and successful CTOs. Topics will include adult learning, the importance of standardized training, the how-to of documentation, and much more. This online course is for any Telecommunicator who wants to become a communications training officer and has not gone through any other formal CTO course. This course will be a hybrid class.
Registration: https://learning.deniseamberlee.org/index
KLEC approved course # 245T-22K
Emergency Mental Health Dispatching (EMHD) + LifeBridges
available
with 911 Training Institute 911TI
Through this training, dispatchers will become equipped to de-escalate and produce an optimal alliance with the Seriously Mentally Ill/Suicidal caller; gather high value (science- based) data about the caller’s mental status and suicide/homicide risk factors utilizing the LifeBridges Guiding FlexProtocol™; and transmit this assessment data to field responders for improved scene safety management.
This 3-day training meets an increasing demand by 911 leaders given a corresponding increase in violent confrontations between police and those with mental illness, including “suicide-by-cop”.
https://www.911training.net/class-registration
KLEC Course approval # 268T-23A
Foundations of Emergency Mental Health Dispatching
available
with 911 Training Institute 911TI
Throughout the U.S., our 9-1-1 Professionals and field responders are under enormous scrutiny in their management of calls involving folks with mental illness. Our highly acclaimed Emergency Mental Health Dispatching (EMHD) model – which is specific to 9- 1-1 - is the only one in the nation custom-designed from the ground up by a mental health professional exclusively to empower 9-1-1 professionals for optimal management of these crisis calls.
The Foundations of EMHD course will equip 9-1-1 Pros with the core EMHD knowledge they need to immediately boost their confidence and performance with at-risk callers and incorporate resilience training to optimize the 9-1-1Pro’s real-time response during high-stress calls.
https://www.911training.net/class-registration
Approved KLEC course # 269T-23A
Pursuit Strategies to Encompass HCG Vehicles
available
with Keith Armstrong
This 24-hour (three-day) course is for Units that have or will have a High Center of Gravity vehicle (SUVs: Tahoe, Ford Explorer, or Truck) in the next year. The course will take place on the driving track in Richmond and will NOT be intrusive on the brakes, rotors, tires, engine, and transmission. We will focus on turning radius, wheelbase, steering input, and precision driving. This will also satisfy Jill’s law requirement for two years.
Location: Richmond, KY
Pursuit Strategies to Encompass HCG Vehicles
available
with Keith Armstrong
This 24-hour (three-day) course is for Units that have or will have a High Center of Gravity vehicle (SUVs: Tahoe, Ford Explorer, or Truck) in the next year. The course will take place on the driving track in Richmond and will NOT be intrusive on the brakes, rotors, tires, engine, and transmission. We will focus on turning radius, wheelbase, steering input, and precision driving. This will also satisfy Jill’s law requirement for two years.
Location: Richmond, KY
Survive and Thrive Comprehensive Stress Resilience Training
available
with 911 Training Institute 911TI
Teaching basic stress management, while crucial for dispatchers, is inadequate preparation psychologically to manage the unique and very significant vicarious traumatization that dispatchers experience. They need special and more extensive knowledge of the nature and effects of trauma, thought and emotion management skills, and awareness of decision-making in facing or avoiding feelings of distress. Also, the complexity of psychological factors influencing relationships in the 911 center, due to the emotional intensity of the workplace, must be acknowledged, and more sophisticated relationship skills developed by dispatchers, supervisors, and managers to "thrive" together. This course developed by a clinical psychotherapist provides this information and equipment.
This course equips 9-1-1 telecommunicators with knowledge, insights, and skills to manage the personal distress produced by the secondary trauma they experience in handling crisis calls, and also to more effectively relate to their coworkers and protect their mental health. Additional emphasis will be also placed on managing "high voltage" team conflicts and advanced communication skills, along with a deeper dive into depression, sleep, self-medicating, and PTSD. This course is also for supervisors and managers who, in gaining this knowledge, can be more attuned to the needs of their employees and communicate more effectively with them.
https://www.911training.net/class-registration
Approved KLEC course # 272T-23A
Survive and Thrive Core Stress Resilience Training
available
with 911 Training Institute 911TI
Teaching basic stress management, while crucial for dispatchers, is inadequate preparation psychologically to manage the unique and very significant vicarious traumatization that dispatchers experience. They need special and more extensive knowledge of the nature and effects of trauma, thought and emotion management skills, and awareness of decision-making in facing or avoiding feelings of distress.
This course equips 9-1-1 telecommunicators with knowledge, insights, and skills to manage the personal distress produced by the secondary trauma they experience in handling crisis calls and also to more effectively relate to their coworkers and protect their mental health. Emphasis is placed on effective conflict management and communication. This course is also for supervisors and managers who, in gaining this knowledge, can be more attuned to the needs of their employees and communicate more effectively with them.
https://www.911training.net/class-registration
Approved KLEC course # 272T-23A
The Certified Peer Supporter
available
with 911 Training Institute 911TI
This is a three-day course covering both direct care and how to manage a PSAP’s Peer Support Program. Building on the introductory Power of Peer Support course and to more effectively and thoroughly equip our PSAP personnel, this course is a more comprehensive peer support training process. This class is designed to provide the initial preparation a 911 professional needs to serve as a Certified Peer Supporter and to launch and oversee a sanctioned PSAP Peer Support program. This advanced CPS training and certification process assures the delivery of appropriate, safe, and effective peer support services at the PSAP.
Note: This class has two prerequisite classes: Survive & Thrive Stress Resilience Training & The Power of Peer Support.
https://www.911training.net/class-registration
Approved KLEC course # 267T-23A